Postage and Packaging

All prices are shown exclusive of postage and packaging charges, postage and packaging charges will be calculated at the ‘checkout’ stage.

 

Delivery/Shipping

Most of our products are sent via Royal Mail. The Very Crafty Zebra reserves the right to use a Courier Service of our choice on the odd occasion necessary, should circumstances change. Please allow 2-5 working days from receipt of your ‘Shipped’ confirmation email.

Due to our products being hand made to order, Embroidered Art has a lead time before shipping of 1-2 Weeks

Cards, Mugs and Prints, lead time before Shipping 3-5 Days

 

Returns, Cancellations and Refunds

If for any reason the Buyer is dissatisfied with any Goods from our generic stock range purchased from The Very Crafty Zebra (which excludes custom made Goods), the Buyer may return their order for a full refund (excluding postage costs) up to 14 days after receipt of the Goods, under the Distance Selling Regulations.

Custom made Goods cannot be replaced unless faulty, as these are not covered under the Distance Selling Regulations (so therefore do not have a cooling off period once payment has been made). Refunds are only available on custom/made to order goods if they are faulty.

When returning Goods, the Buyer must inform The Very Crafty Zebra of their decision by either post or email. Goods must be returned to The Very Crafty Zebra in the same condition that they were sent, within 14 days of receipt.
The Buyer will be responsible for any Goods that have been damaged in transit when being returned, so must ensure that the Goods are well packaged to avoid this.

If a fault is found with the Goods that is the responsibility of The Very Crafty Zebra, please contact us prior to returning and we will arrange return details with you. Once received, the Goods will be replaced at cost to The Very Crafty Zebra or a full refund will be offered.

*Please note: Customers are liable for the costs of returning goods to us via a traceable/proof of posting method.  

Once the returned items have been received, we will send an email confirming receipt and begin the refund process (excluding original postage costs.) We aim to issue refunds within 14 business days. *Please note, refunds can take a further 5 business days to return to debit/credit cards. Refunds can only be made back to the same payment method that has been used to purchase the Goods. We are unable to refund money into another name or account.

Cancellations must be requested via email. enquiries@theverycraftyzebra.co.uk 

If your order has already been dispatched before a cancellation can be actioned you will be liable for the costs of returning goods to us via a traceable/proof of posting method.   

By purchasing any item you are agreeing to The Very Crafty Zebra T&Cs as published on this website. This does not affect your statutory rights.